Sandeep Chouhan is a Global Operations & Technology Leader in Financial Services with over 28 years’ experience across blue chip organizations: Citigroup, Morgan Stanley, Barclays, Mashreq Bank, Commercial bank & Tata in USA, UK, India, Qatar & UAE. He is currently the Group Head Operations & Technology at Mashreq Bank based in Dubai, UAE.
Sandeep is a Transformation expert on Operating Models, Digitisation, Platform consolidation & migration, Lean Operations, Shared Services and Outsourcing delivering significant cost restructuring, service excellence, and building capability of people, processes, and platforms.
As a Strategic thinker with C-level & Board influence, he has an execution track-record of leading high-performance teams to deliver complex projects in large Technology & Operations environments with multi-country, multi-site presence. He takes a relationship-driven approach with business leaders, strategic suppliers & employees to harness global talent.
To drive customer excellence, he conceived and delivered a Global Customer Relationship Management platform, which earned him the prestigious ‘Technology Change Leader Award’ for Business Transformation from the Wharton Business School & Infosys.
He has held advisory posts with Gartner, Oracle and Accenture, and has served on the Board of several companies. He is a speaker at various industry forums on Banking and Technology.